PRIVACY
POLICY
How Resolva360 collects, uses, and protects your personal information.
This Privacy Policy describes how Resolva360 ("we," "us," or "our") collects, uses, and shares information about you when you use our website and services. By using our website or contacting us for support, you agree to the terms of this policy.
1. Information We Collect
We collect information you provide directly to us, including:
Full name, phone number, and email address
CDL license number and state of issuance
Details about citations, accidents, or legal matters you submit to us
Documents you upload (police reports, citations, photos, etc.)
Payment information processed through Stripe (we do not store card data directly)
Communications you send us via email, WhatsApp, Telegram, or Viber
We also collect certain technical information automatically, including IP address, browser type, device type, and pages visited. This data is used only for security and analytics purposes.
2. How We Use Your Information
We use the information we collect to:
Provide, manage, and improve our CDL support and accident claim services
Communicate with you about your case, including via phone, email, and messaging apps
Coordinate with attorneys, courts, insurance companies, and DOT testing facilities on your behalf
Send you reminders about deadlines, court dates, and follow-up actions
Comply with applicable laws and legal obligations
Prevent fraud and ensure the security of our services
3. Sharing of Information
We do not sell your personal information to third parties. We share your information only as necessary to deliver our services, including:
Attorneys and legal professionals — when we coordinate legal representation on your behalf, and only with your authorization
Insurance companies and adjusters — when filing or following up on claims you have engaged us for
Courts and government agencies — when submitting documentation or communicating about your case
DOT-certified testing facilities — when coordinating post-accident drug and alcohol testing
Stripe — for payment processing; Stripe's own privacy policy governs the handling of payment data
All third parties we work with are required to handle your information securely and in accordance with applicable law.
4. Data Security
We use industry-standard security measures to protect your personal information, including encrypted connections (HTTPS), access controls, and secure file storage. However, no internet transmission or electronic storage method is 100% secure. We encourage you not to share sensitive information through unsecured channels.
5. Retention of Your Data
We retain your personal information for as long as necessary to deliver our services and comply with legal obligations. Case files and documents are typically retained for a minimum of 3 years after case closure, unless you request earlier deletion in writing.
6. Your Rights
Depending on your location, you may have the right to:
Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your personal information (subject to legal obligations)
Withdraw consent where processing is consent-based
File a complaint with your local data protection authority
To exercise any of these rights, contact us at support@resolva360.com.
7. Cookies
Our website uses basic cookies to improve functionality and user experience. These may include session cookies (which expire when you close your browser) and persistent cookies (which remain for a set period). You can manage or disable cookies through your browser settings, though some site features may not function correctly without them.
8. Third-Party Links
Our website may contain links to third-party websites, including payment platforms and messaging services. We are not responsible for the privacy practices of those sites. We encourage you to read their privacy policies before sharing personal information with them.
9. Children's Privacy
Our services are intended for adults (18+). We do not knowingly collect personal information from children. If you believe a child has submitted information to us, please contact us immediately so we can remove it.
10. International Users
Resolva360 operates internationally, with team members based in Bulgaria serving U.S.-based clients. By using our services, you acknowledge that your information may be processed and stored outside your country of residence, in accordance with applicable data protection laws including GDPR where applicable.
11. SMS Communication & Consent
By providing your phone number to Resolva360, you expressly consent to receive SMS text messages related to our services, including accident assistance, citation support, and claims guidance.
12. Message Frequency
Message frequency varies based on your interaction with our services.
13. Message and Data Rates
Message and data rates may apply depending on your mobile carrier.
14. Opt-Out Instructions
You can opt out at any time by replying STOP to any message.
15. Help Instructions
For assistance, reply HELP or contact us directly.
16. Data Sharing
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
17. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. Continued use of our services after changes are posted constitutes your acceptance of the updated policy.
18. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us:
Email: support@resolva360.com
Phone: +1 (XXX) XXX-XXXX
Telegram: @resolva360